Scope Business Development / Web Direction / Design
Rebranding and growth support for a manufacturer producing custom ceramics and OEM tableware for cafés and apparel brands.
Overview
We led the rebranding of First Sting, a manufacturer with its own workshop and skilled craftspeople producing custom ceramics, café tableware, and OEM lifestyle goods for clients throughout Japan.
Challenge
The business needed to respond to changes in search rankings, improve the cost efficiency of outsourced advertising, and create a higher-value service offering.
Approach
Reviewed the existing user experience and implemented site-wide technical and on-page SEO
Planned a new service and repositioned the brand for a premium market
Brought owned-media and digital-advertising operations in-house
Advised and developed the internal team responsible for growth
Outcome
The project improved advertising ROI, launched a premium e-commerce brand, generated new leads, and created stronger upsell, cross-sell, and repeat-purchase opportunities across the existing customer base.